OvaBet Terms & Conditions – Malaysia Platform Terms of Use

Introduction & Acceptance of Terms

Welcome to OvaBet, a trusted online betting platform operating under a recognised international licence. These Terms & Conditions ("Agreement") govern all aspects of the relationship between OvaBet ("we", "the platform") and you as a user or member ("you", "member").

By accessing the OvaBet website, registering an account, making a deposit, or using any services provided by OvaBet, you are deemed to have read, understood, and agreed to be bound by all terms and conditions contained in this document. If you do not agree with any part of this Agreement, you are advised not to use the OvaBet platform.

This Agreement constitutes a legally binding contract between you and OvaBet. Any disputes arising shall be resolved in accordance with the dispute resolution procedures set out by our licensing authority.

Member Eligibility

To be eligible to register and use OvaBet's services, you must meet all of the following requirements:

• Aged 18 years of age and above at the time of registration and throughout the duration of membership.
• Is a private individual (not a corporate entity or business body) acting on your own behalf.
• Is not on the self-exclusion list of any recognised betting platform.
• Not classified as an individual prohibited or restricted from betting activity under any applicable law or regulatory authority.
• Has full legal capacity to enter into a legally binding agreement.
• Using your OvaBet account personally and not on behalf of any third party.

Account Registration

Each individual is only permitted to hold one (1) OvaBet account only. Holding multiple accounts — whether using the same or different details — is a serious breach of these terms. OvaBet reserves the right to:

• Closing all duplicate accounts without prior notice.
• Forfeit all balances, bonuses, and winnings held across the accounts in question.
• Permanently banning the individual from re-registering with OvaBet in the future.

During registration, you are required to provide accurate, complete, and up-to-date information, including your full name, date of birth, active Malaysian phone number, and a valid email address. OvaBet reserves the right to request identity verification documents (KYC) at any time to verify the information provided.

You are solely responsible for maintaining the confidentiality of your OvaBet account password. All activity that occurs through your account — including transactions made by third parties you have authorised or who have gained unauthorised access — is entirely your responsibility, unless you have promptly reported the unauthorised access to OvaBet.

Deposit & Payment Methods

OvaBet only accepts deposits via the Malaysian payment methods listed below. All deposits are processed in Malaysian Ringgit (RM) only:

Successful deposits will be credited to your OvaBet account within minutes. If your deposit has not been credited after 30 minutes, please contact OvaBet support and include your proof of payment.

All deposits must come from a payment method registered in your own name. OvaBet reserves the right to reject deposits and return funds from unverifiable sources or those that do not match your account information.

Withdrawals

Withdrawals at OvaBet are subject to the following conditions:

• The minimum withdrawal is RM50 per transaction.
• Withdrawals must be made to the same payment method used for your deposit (for anti-money laundering purposes).
• Withdrawals can only be processed once your account KYC (identity verification) has been fully completed.
• Bonus balances that have not met the rollover requirement cannot be withdrawn until the rollover is completed.
• OvaBet processes withdrawals within 1–3 working hours once the application has been approved.
• OvaBet reserves the right to request additional documentation for withdrawals exceeding RM5,000 within 24 hours.

Players are responsible for providing accurate payment account details for withdrawals. OvaBet is not liable for any delays or failed withdrawals resulting from incorrect information submitted by the player.

Bonuses, Promotions & Special Offers

All bonuses and promotions offered by OvaBet — including the Welcome Bonus of up to RM1,000, weekly cashback, free spins, reload bonuses, and other special offers — are subject to their respective specific terms and conditions as stated on the OvaBet Promotions.

The general terms that apply to all OvaBet bonuses are:

• Each bonus comes with rollover requirements that must be met before a withdrawal is permitted. Rollover refers to the cumulative wagering amount required (e.g., a 5x rollover on a RM100 bonus = RM500 in total bets).
• Bonuses may only be used by registered members with valid information who have completed the KYC process.
• Only one deposit bonus may be active at a time unless otherwise stated.
• OvaBet reserves the right to void any bonus obtained through dishonest means, abuse, or system exploitation.
• Bonuses are non-transferable to other members and cannot be directly converted to cash without fulfilling the rollover requirements.
• Bets placed on excluded markets (as specified in each promotion's terms) will not count towards rollover completion.

Sports Betting & E-Sports Rules

Sports and esports betting on OvaBet is governed by the following rules:

• All bets that have been confirmed and accepted by the OvaBet system are final, except in cases of verifiable technical error.
• OvaBet reserves the right to void bets accepted at incorrect odds due to technical error or human error. In such cases, the full stake will be refunded.
• For matches that are postponed and resumed within 48 hours, bets are generally kept valid unless stated otherwise in the relevant sport's rules.
• Matches that are completely cancelled will result in all bets being voided and stakes returned to players.
• OvaBet reserves the right to restrict or close specific markets at any time, including during live matches in live betting mode.
• Players are prohibited from using insider information to gain an unfair advantage in betting. Any evidence of such use will result in the voiding of bets and further action being taken.
• The minimum bet is RM5 per slip, with the maximum subject to market and account status.

For esports betting including MLBB MPL Malaysia, DOTA 2, CS2, Valorant, and other titles, additional rules regarding map result interpretation, round winners, and specific markets will be outlined in a separate OvaBet Esports Rules section.

Live Casino, Slots & Table Games

All live casino games, jackpot slots, and table games at OvaBet are powered by independently verified and audited random number generators (RNG), or by trained live dealers in a regulated studio environment.

• All game results are final once a round is completed and cannot be disputed unless there is clear evidence of a technical failure.
• In the event of a technical disruption during a slots or live casino game round, OvaBet will resolve the round based on system records. If the round cannot be completed, the stake will be refunded.
• The Return to Player (RTP) rate for each slots game is stated in the respective game information and has been verified by an independent auditing body.
• Players are prohibited from using automated software, bots, or any other unfair methods to play or make decisions in OvaBet casino games.

Inactive Accounts

OvaBet accounts that show no login or betting activity for 12 consecutive months will be categorised as inactive. Inactive accounts are subject to the following policy:

• After 12 months of inactivity: OvaBet will send a notice to your registered email address.
• After 18 months of inactivity: a monthly administration fee of RM10 may be charged until the account balance is depleted or the account is reactivated.
• Balances in inactive accounts are always kept securely and can be reclaimed at any time by contacting the OvaBet support team and completing the required identity verification.

To reactivate an inactive account, log in to your account and complete any required security checks. If you have trouble accessing an inactive account, contact the OvaBet support team by email at support@ovabet.im.

Fraud, Misconduct & Prohibitions

OvaBet takes all forms of fraud, manipulation, and misconduct that could compromise the integrity of the platform and fairness to all members extremely seriously. The following actions are strictly prohibited and may result in immediate account closure:

• Registering under a false identity or using another person's identity.
• Owning or controlling multiple OvaBet accounts.
• Using bots, automation software, or any unauthorised tools to gain an advantage in games or betting.
• Colluding with other players to manipulate live casino table game outcomes.
• Exploiting bugs or technical errors in the OvaBet system for personal gain.
• Conducting money laundering or any suspicious financial activity through your OvaBet account.
• Threatening, abusing, or behaving inappropriately towards OvaBet staff or other members.

Liability Limits & Disclaimer

OvaBet shall not be liable for any loss or damage arising from:

• Service disruptions caused by factors beyond OvaBet's control, such as internet outages, power failures, or natural disasters.
• Unauthorised access to your account resulting from your own negligence in safeguarding your login credentials.
• Inaccuracies or delays in match information, scores, or statistics displayed on the OvaBet platform.
• Betting decisions you make based on inaccurate or incomplete information.
• Financial losses resulting from betting activity on the OvaBet platform, including loss of account balance.

OvaBet's total maximum liability to any member under any circumstance shall not exceed the net deposit amount made by that member in the 30 days prior to the liability claim being raised.

Responsible Gaming

OvaBet is fully committed to responsible gaming. We believe betting should be an enjoyable form of entertainment, not a source of stress or financial hardship. To that end, OvaBet provides the following tools to help members manage their playing habits:

• Deposit Limit: Set a daily, weekly, or monthly deposit limit in your account settings.
• Bet Limit: Set a maximum limit on the number of bets you can place within a given period.
• Loss Limit: Set a maximum limit on the losses you are willing to absorb within a given period.
• Take a Break: Take a break from the platform for 24 hours, 7 days, 30 days, or a duration of your choice.
• Permanent Self-Exclusion: Permanently close your account if you feel you have a serious gambling problem.

For more information and access to external support resources, please visit the OvaBet Responsible Gaming.

Amendments to Terms & Conditions

OvaBet reserves the right to amend, update, or replace any part of these Terms & Conditions at any time without specific prior notice to individual members. Changes will take effect immediately upon publication of the latest version on this page with an updated revision date.

It is your responsibility to check this page periodically for any changes. Your continued use of the OvaBet platform following the publication of any changes to the Terms & Conditions constitutes your acceptance of those changes. If you do not agree with the changes made, you must stop using the OvaBet platform and contact us to close your account.

Contact Us

If you have any questions, concerns, or complaints regarding these OvaBet Terms & Conditions, please reach out to our team through the following channels:

• Email: support@ovabet.im (response within 4–6 working hours)
• Live Chat: Available on the OvaBet platform, 24 hours a day, 7 days a week (response within 2 minutes)
• WhatsApp: Number available within the OvaBet platform upon login

OvaBet's support team is fluent in Bahasa Malaysia and ready to help you resolve any issue promptly and efficiently. For formal complaints involving financial disputes, please submit a written request via email along with all relevant supporting documents.